Frequently Asked Questions
Find answers to the most common questions about our conveyor products, belt splicing, ordering, delivery, and support services. If you can't find the information you're looking for, our experienced team is always here to help—simply get in touch and we'll be happy to assist.
What products does CD Conveyor Services supply?
We supply a comprehensive range of conveyor belting, rollers, pulleys, skirting rubber, belt cleaners, fasteners, lagging and other conveyor components for mining and industrial applications.
Do you offer conveyor belt splicing?
Yes. We provide both hot and cold conveyor belt splicing, along with conveyor belt repairs and maintenance for a wide variety of belt types and sizes.
Can you provide emergency breakdown services?
Absolutely. We understand that downtime is costly, so we offer responsive breakdown support to help get your conveyor system back up and running as quickly as possible.
Do you service customers Australia-wide?
Yes. We supply products and provide conveyor solutions to businesses across Australia, with nationwide delivery available.
What industries do you work with?
We work with mining, quarrying, construction, recycling, manufacturing, agriculture, ports and a wide range of heavy industrial sectors.
Can you help recommend the right conveyor products?
Yes. Our experienced team can recommend the most suitable products based on your conveyor system, operating conditions and application requirements.
Do you supply custom conveyor solutions?
Yes. We can source and supply customised conveyor products and tailored solutions to suit your specific operational requirements.
How quickly can I receive a quote?
We aim to provide fast, competitive quotations. Simply contact our team with your requirements and we'll respond as soon as possible.
Why choose CD Conveyor Services?
With over 35 years of industry experience, we pride ourselves on delivering quality products, expert workmanship, reliable service and cost-effective conveyor solutions.
How can I place an order or request a quote?
You can contact us by phone, email or by completing the enquiry form on this page. Our team will discuss your requirements and provide the best solution for your business.
Orders & Payments
How can I pay for my order?
We accept a range of secure payment methods at checkout, including major credit and debit cards, along with other payment options available through Shopify.
Will I receive an order confirmation?
Yes. Once you have placed your order, you will receive a confirmation email shortly afterwards. If you can't find it, please check your Junk or Spam folder. If you still haven't received it, please contact our customer support team through the website.
How do I know you've received my order?
After placing your order, you'll be taken to an order confirmation page displaying your order number. You'll also receive this information via email, which can take up to 60 minutes to arrive. Once your order has been processed and dispatched, we'll send you another email confirming it's on its way, along with your tracking details.
What if I haven't received part of my order?
If part of your order is missing, please check the following:
- Your dispatch email – If your order has been split across multiple shipments, you'll receive separate dispatch emails and tracking numbers for each parcel.
- Your packing slip or invoice – Check the invoice included in your parcel to see which items were packed in that shipment.
- Split shipment notification – If your order is arriving in multiple parcels, your package may include a sticker advising that the order has been split.
If you're still unable to locate your items, please contact our customer support team and we'll be happy to assist.